The Quiet Climb values your privacy. We collect and use personal information only to deliver our coaching, training, and resources, improve your website experience, and communicate updates you’ve opted into. Your information is never sold and is handled in line with UK GDPR standards.

We may collect and process the following types of personal data:

• Contact information: Name, email address, phone number (for inquiries, discovery calls, bookings) Professional information: job title, employer, industry, leadership level (to personalise our coaching/services).
• Usage data: Information about how you use our website (IP address, browser type, pages visited, time & date).
• Marketing data: your preferences regarding how we contact you, whether you subscribe to our newsletters or prompts.
• Transactional data: where applicable, details of services you’ve booked, payment data (though we may rely on third-party payment processors who handle payment data separately).
• Other data: Anything else you voluntarily provide in forms, surveys or via communication.

We use your data for the following purposes:

• To respond to your enquiry or discovery call request.
• To provide you with our coaching, leadership programmes, workshops or other services.
• To customise and improve our services (e.g., tailoring leadership support to under-represented voices, quiet leaders, international professionals).
• To send you communications you’ve opted in to (newsletters, leadership insights, prompts).
• To analyze website usage and improve our site performance and user experience.
• To meet legal or regulatory obligations, including fraud prevention and security.

Our legal basis for collecting and using your personal data depends on the specific context, but generally includes:

• Contractual necessity: to fulfil our services to you when you engage with us.
• Consent: for marketing communications or where you’ve opted-in.
• Legitimate interests: for improving our services, analysing site usage, and ensuring security — provided your rights and interests are not overridden.

We may share your personal data with:

• Service providers and third parties who perform functions on our behalf (e.g., payment processors, email platforms, analytics service providers).
• Legal/ regulatory bodies or authorities when required to do so for compliance or legal requests.
• Prospective acquirers or business partners in the event of a restructuring or sale of our business (with appropriate safeguards).

If we transfer your personal data to countries outside the UK/EEA, we will ensure appropriate safeguards are in place (for example, standard contractual clauses, or other mechanisms required by applicable law).

We will retain your personal data only for as long as needed to fulfil the purposes for which it was collected, or to meet our legal, accounting or reporting obligations. Once no longer required, we will securely delete or anonymise your personal data.

You have certain rights regarding your personal data under applicable data-protection law, including:

• The right to access a copy of your personal data we hold.
• The right to correct inaccurate or incomplete data.
• The right to erase your data (where lawful).
• The right to restrict or object to processing (in certain circumstances).
• The right to withdraw consent (if processing is based on consent) without affecting the lawfulness of prior processing.
• The right to data portability (in certain circumstances).
• The right to lodge a complaint with a supervisory authority.

We use cookies and similar tracking technologies to enhance your experience on our website, analyse site traffic and personalise content. You can set your browser to refuse cookies, but that may limit your access to some parts of our site.

We implement appropriate technical and organisational measures to protect your personal data from unauthorised or unlawful processing, accidental loss, destruction or damage. However, no internet transmission is entirely secure; we cannot guarantee absolute security.

Our website may include links to external websites operated by other organisations. This policy applies only to our website, so we encourage you to review the privacy policies of any linked sites you visit.

We may update this policy from time to time. When we do, we will revise the “Last updated” date. We encourage you to review this page regularly for any changes.

If you have any questions, concerns or requests regarding this policy or our processing of your data, please contact: info@thequietclimb.co.uk